Return and Refund Policy

Last updated: 2026-06-17

At AxiSpring, we want you to be satisfied with your purchase. If something is not right, we are here to help.

Business customers (B2B)

All sales to business customers are final. We do not accept discretionary returns.

Returns are only accepted in the following cases:

• The goods arrive damaged or defective
• Incorrect items were delivered due to our error

In either case, please contact us at info@axispring.com as soon as possible after delivery, with your order number and photos. We will arrange collection and provide a replacement or full refund at no cost to you.

Please note: Returns are not accepted for custom-made or specially ordered springs manufactured to your specification.

Consumer customers (B2C)

Under the Swedish Distance Contracts Act (Distansavtalslagen) and EU Directive 2023/2673, consumers have the right to withdraw from their purchase within 14 days of receiving their order, without giving a reason. Return shipping costs are the customer's responsibility.

Exception: The right of withdrawal does not apply to custom-made or specially ordered springs manufactured to your specification.

How to submit a return request

Returns are handled through your customer account:

1. Sign in to your account at axispring.com — click the profile icon in the menu
2. Find the order you want to return and click "Request return"
3. Select the item(s) you wish to return and choose a return reason
4. Click "Request return" to submit

Once your request is reviewed you will receive an email with next steps and return instructions. Refunds are processed within 14 days of receiving and inspecting the returned goods, via the original payment method.

Don't have an account? Contact us at info@axispring.com with your order number and we will assist you manually.

Damaged or defective products

If you receive damaged or defective goods, contact us immediately at info@axispring.com with your order number and photos of the damage. We will arrange collection and provide a replacement or full refund at no cost to you.

Disputes

Consumer customers who are not satisfied with the outcome of a complaint may contact Allmänna reklamationsnämnden (ARN) at arn.se.